Questions & Answers
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Frequently Asked Questions
FAQs
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Bitcoin, Discover, PayPal and Shop Pay for online orders.
Do you offer international shipping?
No, currently we offer shipping to USA and Canada. Shipping rates and delivery times may vary based on the destination.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
What is your return policy?
We offer a 90-day return policy for most items. If you are not satisfied with your purchase, you may return it for a refund or exchange. Please refer to our Return Policy page for more information.
How do I contact customer support?
You can reach our customer support team by emailing contact@wlabi.com or by filling out the contact form on our Contact Us page. We typically respond to inquiries within 24 hours.
Are your products covered by a warranty?
Yes, most of our products come with a manufacturer's warranty. Please check the product description or contact customer support for specific warranty details.
Can I cancel or modify my order after it has been placed?
Orders can typically be canceled or modified within 24 hours of being placed. After that timeframe, your order may have already been processed and shipped. Please contact customer support as soon as possible if you need to make changes to your order.